Frequently Asked Questions

All items are custom made to order. Please allow UP to 4 weeks (28 business days) for production before your order ships. Once shipped, delivery time depends on the carrier.

Rush orders may be available depending on current workload. Please contact us before placing your order to confirm availability and pricing.

Yes. Each piece is designed and produced individually, not mass produced. This means slight variations may occur, making your item unique.

No. Due to the custom nature of our products, all sales are final.
If there is an issue with your order, please contact us within 48 hours of delivery.

If your order arrives damaged or there is an error, contact us within 48 hours with photos of the item and packaging so we can review and resolve the issue.

Once a package is marked as delivered, it is the customer’s responsibility to contact the shipping carrier to file a claim. We are not responsible for lost or stolen packages.

Yes. Once your order ships, you will receive a tracking number via email.

Each item is made from scratch, which includes designing, printing, finishing, and quality checking. As a one-woman business, this process takes time to ensure you receive a high-quality product.

Yes, international shipping is available. Rates and delivery times vary by location.